Frequently Asking Questions
1) Should I register?
We definitely recommend that you register with MALĀKO as it will make your shopping experience easier and more enjoyable. By registering with us, you are able to change or update your details as well as view your order history.
2) What happens if I forget my password?
If you have forgotten your password, do not worry! Proceed to the Login page where you will see a link that says ‘Forgotten your password?’ Click on this and enter your email address as instructed. You will then receive an email telling you how to reset your password.
3) How do I use a promotion code?
Once a product has been added to your basket, you are able to view the selected products by clicking on a cart symbol on the top right hand corner, then click on ‘Check Out’ to proceed to the check out page. Below the title page is a ‘Have a coupon?’ area. You simply enter in your promotional code, exactly how it is written, then press arrow symbol to re-calculate the total price. Please be aware that Promotional Codes may have an expiry date, meaning they will no longer work after this date.
4) Is there anywhere else I can purchase MALĀKO products?
Currently MALĀKO can only be purchased on our online store.
5) How will I know when my order has been received?
Once you have placed your order you will be directed to a Thank You page. This shows that your order has been received. You will also receive an email receipt.
6) When will payment be deducted from my account?
Payment will be deducted from your account when the order has been dispatched. Please note that at the bottom of the Thank You page that you are directed to after placing your order, it says: ‘We will send you a further email as soon as your items leave our warehouse.’
7) How can I change or cancel my order?
To cancel a UK Standard order, please notify us as soon as possible by contacting us via the Contact Form or email us at firstname.lastname@example.org, stating your order number.
We are unable to change your delivery address or change/cancel your order, once it has been despatched
Please be advised that we cannot accept returned goods that we reasonably believe have been used.
Please see the Delivery page for more information
8) Can I upgrade my delivery service once the order has been despatched?
Unfortunately we cannot upgrade the delivery service once the order has been dispatched. Please ensure that you read the Delivery page for the timescales available before placing your order.
9) What can I do if my payment is declined?
Please ensure you have entered all the correct details and have contacted your bank for the assistant.
10) How do I return/exchange an item?
We hope that you are happy with your order and that your items arrive in good condition. However if you are not completely satisfied you may return the products to us in their original condition for a full refund.
11) What if I haven’t received my order?
Please be aware of the delivery timescales and delivery conditions; please see Delivery page for more information. If your order has still not been delivered, please Contact Us via the contact form or via email at email@example.com and remember to state your order number.